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Frequently asked questions

  • How do I register with ABcann?

    Registering is an easy 3-step process.

    Step 1: Complete the online Registration Form with your personal details including your name, contact and shipping information.

    Step 2: Have your health care practitioner or licensed cannabis clinic send a completed medical document to ABcann. You can download the medical document here to take to your appointment. Forms must be sent to ABcann by the health care professional's office directly.

    Step 3: Once we receive your medical document from your health care practitioner or clinic, you will be notified that your registration is complete. We will provide you with a client ID and you will be able to order products on our website.

  • I am a Military Veteran. What coverage is available to me?

    ABcann is pleased to offer coverage for Veterans. Please ensure that you select the « Are you a Veteran? » question within the online registration process and include your VAC ID number.

  • Do you offer a Compassionate Pricing program?

    Yes! Low-income households and patients on disability assistance programs can fill out our Compassionate Pricing form to see if they are eligible for Compassionate Pricing.

  • How much can I order at one time?

    You can order 30 times your prescribed daily dosage, up to a maximum of 150 grams, per thirty day period. For example, if your prescription is 2 grams per day, then you can order up to 60 grams for each thirty day period.

  • What strains does ABcann offer?

    You can view our product page to see our available strains including THC and CBD levels, terpene profiles, pricing and other product information.

  • What payment options are accepted by ABcann?

    We currently accept Email Money Transfer or credit card (VISA, MC, in Canadian Funds, or VISA Interac Debit).

  • Do I have to pay for shipping?

    ABcann offers free shipping on your first order, and any future orders over $150. For orders less than $150, we offer a $5 flat fee for regular Canada Post shipping, as well as other expedited options for an additional fee (varying by location). All orders are delivered by mail through a secure courier. The parcel must be signed by someone 18 years or older.

  • Do you offer oils or edible products?

    ABcann is excited to offer cannabis oils beginning summer 2018! Stay tuned for product announcements.

    Currently, edible products (i.e. food or beverages containing cannabis extracts) are not available from ABcann as they are not approved by Health Canada for sale by Licensed Producers of medical cannabis.

  • What are THC, CBD, and terpenes?

    THC (Tetrahydrocannabinol):
    THC is one of at least 113 cannabinoids identified in cannabis. It is the main cannabinoid that is psychoactive (i.e. makes an individual experience a "high").

    CBD (Cannabidiol):
    CBD is the other main cannabinoid that contributes to medicinal effects. Strains high in CBD provide the medicinal effects without the "high" associated with THC.

    Terpenes:
    Terpenes are fragrant oils that give cannabis its aromatic diversity.

  • What is the difference between indica, sativa, and hybrid?

    Indica describes varieties of stout, broad-leaf plants which are widely believed to have a sedating, body-relaxing effect. Sativa refers to tall, narrow-leaf varieties that are sought for their energizing, uplifting qualities. Hybrid plants are a cross between two varieties, and may have a dominance of indica or sativa genetics.

    While the two different varieties are widely-held to offer these distinct effects, modern research suggests that Cannabinoids (THC and CBD predominantly) and Terpenes are more likely responsible for each strain's unique qualities.

  • What is the difference between Whole Bud and Milled products?

    Our Whole Bud products include the largest, firmest flowers from the plant, in its natural form. Milled products include the smaller flowers from the plant, which have been ground to allow for quick and convenient ready-to-go use.

  • How do the regulations of the ACMPR affect me?

    The goal of the ACMPR (Access to Cannabis for Medical Purposes Regulations) as stated by Health Canada, is to treat medical cannabis more like other pharmaceutical medications. Under the ACMPR, Health Canada will no longer serve as the authorization body for medical cannabis in Canada. Health Canada will license producers to provide dried cannabis directly to medical marijuana patients. Patients must first register with the Licensed Producer by submitting documentation including a Medical Document authorized by a licensed Health Care Practitioner and the appropriate application.